Frequently Asked Questions
Product
Our wines are priced competitively, but if you’re purchasing for a special event or in bulk, feel free to contact us for potential volume discounts. We’ll do our best to accommodate your request!
Absolutely! Our team is happy to help with wine pairings or recommendations tailored to your tastes or specific occasions. Just reach out, and we’ll assist you in selecting the perfect wines.
Promotions may require you to enter a code during checkout or meet a minimum purchase amount. Be sure to check for banners on our website or any emails for details on our latest offers.
Ordering
You can easily place orders online through our website. If you require any special assistance or bulk orders, feel free to reach out, and we can provide a personalized invoice with an online payment link. We also support orders via bank transfer, FPS, or Payme upon request.
We accept a variety of payment methods, including:
- Amex
- Apple Pay
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- VISA
Please note that orders will only be processed and dispatched once full payment has been received.
Upon receiving your delivery, kindly check the items immediately. If there are any issues or you wish to return a product, please contact our customer service team within 7 days of receipt. You can reach us via phone or WhatsApp at +852 5336 9694. Refunds or returns will not be processed after 7 days from delivery. For more details, see our full return policy Ts & Cs.
Shipping
We deliver to most areas within Hong Kong, including Hong Kong Island, Kowloon, and the New Territories. For outlying islands, we deliver to central piers. Delivery to Macau is available upon request; please contact us for a quote.
We deliver from Monday to Saturday, between 9:30 AM and 6:00 PM. No deliveries are made on Sundays or public holidays. Same-day or next-day delivery may be possible with an additional charge; please contact us for details.
Delivery days for specific areas are:
- Hong Kong Island (Western District to Chai Wan): Monday to Saturday
- Kowloon: Monday to Saturday
- New Territories (including Tung Chung, Sai Kung, and Park Island): Monday to Saturday
- Outlying Islands (Discovery Bay): Tuesday and Thursday
- Outlying Islands (Cheung Chau, Mui Wo, Lamma Island – delivery to Central Piers only): Monday to Saturday
Hong Kong Island and Kowloon:
Orders over $1,200: Free Delivery
Orders under $1,200: $95 per order
New Territories:
Orders over $1,500: Free Delivery
Orders under $1,500: $95 per order
Discovery Bay, Ma Wan & Tung Chung:
Orders over $2,000: Free Delivery
Orders under $2,000: $100 per order
Macau: Please contact us for a custom quote.
See the full delivery schedule here.