Privacy Policy

At Silenewineshop.com, safeguarding your privacy is paramount to us in handling, storing, and utilizing personal data. We adhere to the guidelines set forth by the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region.

We define "personal data" as any information, whether directly or indirectly, that pertains to an individual and can be used to verify their identity. This encompasses details such as name, age, contact information, interests, shopping preferences, and other sensitive data.

When you engage with our website, we collect and maintain your personal data for various purposes, including identity verification during logins, processing billing, payments, and deliveries, managing inquiries, complaints, and follow-up calls, conducting marketing and promotional activities, carrying out surveys to improve our products and services, gathering statistical insights, and providing anonymous reports to internal and external entities.

Rest assured, all personal information is treated with strict confidentiality and security measures. Nonetheless, we may share this data with affiliated companies, vendors, and business partners for the same purposes outlined in this privacy statement.

If you interact with us on social media platforms like Instagram and Facebook, the information you provide is subject to the respective third party's privacy policies in addition to our own.

For analytical purposes, we may aggregate statistical data on customers' shopping behaviors and user interactions with reputable third-party vendors like Google Analytics. Note that this information will not contain any identifiable personal data.

Silewineshop.com does not engage in selling, trading, renting, or disclosing your personal data to external parties, except for the affiliated entities mentioned earlier. Any future instances of such sharing will require your explicit written consent after being notified accordingly.

General enquiries: For any questions or just to say hello, do not hesitate to email us at hello@silenewinebar.com, text us on our WhatsApp, or call us on +852 6915 3480.

Orders enquiries: Please quote the order number in your message.

Available Monday to Friday, 9:30 AM – 6:00 PM